Renting a home is an exciting step that offers flexibility and independence. However, we understand it can also feel overwhelming at times, especially if it’s your first experience renting.

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Fees and Charges

We do not charge prohibited letting fees.

Permitted payments may include:

• Rent

• Holding Deposit (Maximum amount calculated by dividing the monthly rent amount by 4.35)

• Security Deposit (where applicable, as stated on the property advert)

• Default charges permitted under your Occupation Contract and Welsh law (for example, lost keys or security devices)

No other fees will be charged unless allowed by law.

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This guide is designed to help you understand what to expect and how to prepare.

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Preparing Your Finances

When budgeting for a rental property, please ensure you account for the following upfront costs:

• Holding Deposit – maximum amount calculated by dividing the monthly rent amount by 4.35

• Security Deposit – amount confirmed in the property advert and agreed before signing. Protected with the Deposit Protection Service (DPS)

• First month’s rent – payable in advance, upon signing Occupation Contract

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The Occupation Contract

Your Occupation Contract is an important legal document. Please read it carefully in full before signing.

It sets out key information including:

• Length of the agreement

• Notice requirements

• Your responsibilities as a contract-holder

• The landlord’s responsibilities

We recommend keeping a copy for your records.

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Regulation and Compliance

All landlords must be registered with Rent Smart Wales, and Letting Agents must be appropriately licensed.

This ensures properties are managed in line with current legislation, including safety obligations designed to protect contract-holders.

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Moving In

At the start of your occupation, you will receive:

• A signed copy of your Occupation Contract & RHW2 Form

• Gas Safety Certificate (if applicable)

• Electrical Installation Condition Report (EICR)

• Energy Performance Certificate (EPC)

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Safety Requirements

• Smoke alarms must be fitted on every floor and be hardwired and interlinked

• Carbon monoxide alarms must be installed in any room with a solid fuel or gas appliance

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Rent Payments

Rent is usually paid on a monthly basis, in advance, by standing order.

Your agent will provide client bank details so you can set this up before your first payment is due.

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Insurance

We strongly recommend arranging contents insurance to protect your personal belongings.

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Inventory

An inventory may be provided at the start of your occupation.

This documents the condition and contents of the property and helps prevent disputes at the end of the contract.

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Utilities and Bills

From the day you move in, you are responsible for setting up and paying all utility accounts in your name.

Please:

• Take meter readings on move-in day

• Contact utility providers promptly

• Keep records of readings to ensure accurate billing

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Property Maintenance

You will be given clear contact details for reporting maintenance issues.

We will assess whether repairs are required and determine the appropriate resolution.